At Virnobyte IT Solutions, we aim to provide high-quality IT hardware, software, products, and technology services to our customers. We understand that occasionally a product may need to be returned or a refund may be requested.

This Return & Refund Policy explains the conditions and process for returns, replacements, cancellations, and refunds.

1. Return Eligibility

Products purchased from Virnobyte IT Solutions may be eligible for return or replacement if:

The product is received damaged.
The product is defective or not functioning as described.
The wrong product has been delivered.
The product received is materially different from the product ordered.
The product is missing essential components or accessories.

Return eligibility may vary depending on the product category, manufacturer warranty, and nature of the issue.

2. Products That May Not Be Eligible for Return

Returns may not be accepted for:

Products damaged due to misuse or improper handling.
Products with physical damage caused after delivery.
Products modified, repaired, or tampered with by an unauthorized person.
Software licenses or activation keys once activated or delivered.
Customized or specially configured products where the customization prevents resale.
Products returned without required accessories, documentation, or original packaging, where applicable.
Products outside the applicable return period.

3. Custom-Built PCs & Configured Products

Custom PCs and specially configured systems are built according to the customer’s selected specifications.

Because these products are customized, returns or cancellations after production/configuration may be subject to specific terms communicated at the time of purchase.

If a custom-built system is received with a manufacturing defect, incorrect configuration, or damage during delivery, please contact us so that we can assess the issue and provide an appropriate resolution.

4. Damaged Products

Customers should inspect the package at the time of delivery whenever possible.

If a product arrives visibly damaged:

Take photographs or videos of the package and product.
Keep the original packaging and accessories.
Contact Virnobyte IT Solutions as soon as possible.
Provide your order details and supporting photographs/videos.

We will review the issue and determine whether a replacement, repair, or refund is applicable.

5. Wrong or Defective Product

If you receive a wrong or defective product, please contact us with:

Order number
Product name
Description of the issue
Photographs/videos, where applicable
Invoice/order confirmation

After verification, we may arrange a replacement, repair, or refund depending on the product and circumstances.

6. Replacement Policy

Where applicable, an eligible product may be replaced with the same product.

Replacement is subject to:

Product availability
Verification of the reported issue
Manufacturer warranty conditions
Product condition
Availability of required accessories and packaging

If the same product is unavailable, Virnobyte IT Solutions may offer an alternative resolution where appropriate.

7. Refund Policy

Approved refunds will generally be processed to the original payment method used for the purchase, subject to applicable payment-provider processing times.

Refunds may be applicable when:

An eligible defective product cannot be repaired or replaced.
The wrong product was supplied and a suitable replacement is unavailable.
An order is cancelled in accordance with the applicable cancellation terms.
Virnobyte IT Solutions determines that a refund is the appropriate resolution.

The exact refund amount may depend on the order, applicable charges, and the circumstances of the return.

8. Refund Processing Time

Once a refund is approved, we will initiate the refund through the applicable payment method.

The time taken for the amount to appear in the customer’s account may vary depending on the bank, payment gateway, card issuer, or other payment provider.

9. Order Cancellation

Customers may request cancellation before an order has been processed, dispatched, or customized.

For customized products, specially configured PCs, software licenses, or products already procured specifically against an order, cancellation may be subject to additional conditions.

Once an order has been dispatched or customization has started, cancellation may not always be possible.

10. Software Products & Licenses

Software products, digital licenses, activation keys, subscriptions, and downloadable products may be non-returnable once the license key has been delivered, activated, registered, or used, except where required by applicable law or where the product is defective or incorrectly supplied.

11. Membership Plans

Membership plans and IT support subscriptions are subject to their specific membership terms.

If a membership has already started or services have already been provided, refunds may be limited or unavailable except where required by applicable law or as specifically stated in the applicable membership terms.

12. Warranty

Some hardware products may be covered by the manufacturer’s warranty.

Where applicable, warranty claims may be handled according to the manufacturer’s warranty terms and conditions. Customers may be required to provide the original invoice or other purchase information.

Virnobyte IT Solutions may assist customers in coordinating warranty support where applicable.

13. Return Shipping

Where a return is approved, the responsibility for return shipping may depend on the reason for the return and the applicable product/service terms.

For products found to be defective, damaged, or incorrectly supplied by us, Virnobyte IT Solutions may arrange or reimburse eligible return shipping where applicable.

For other returns, return shipping charges may be the customer’s responsibility.

14. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

Company: Virnobyte IT Solutions
Email: info@virnobyte.com
Phone: +91 86698 83332

Please include:

Customer name
Order number
Product/service name
Date of purchase
Reason for return/refund
Supporting photographs or videos, if applicable

Our team will review the request and communicate the next steps.

15. Inspection & Approval

All return and refund requests may be subject to verification.

We may inspect the product, packaging, accessories, serial number, warranty status, and reported issue before approving a return, replacement, or refund.

16. Changes to This Policy

Virnobyte IT Solutions may update this Return & Refund Policy from time to time to reflect changes in products, services, business practices, or applicable laws.

The updated version will be published on this page with the revised Last Updated date.